asTech Manuals & User Guides

asTech, a Repairify company, is a leading provider of remote automotive diagnostics and calibration technology. Designed for the collision repair industry, asTech offers solutions that connect shops with ASE-certified master technicians and authentic OEM (Original Equipment Manufacturer) tools.

Their product lineup includes the asTech All-In-One tablet, asTech Duo, and VCI devices, which enable technicians to perform comprehensive pre- and post-repair scans, identify diagnostic trouble codes (DTCs), and complete complex ADAS calibrations. By ensuring vehicles are repaired to factory standards, asTech helps automotive professionals prioritize safety and accuracy.

• How do I contact asTech support?

  You can contact asTech customer service by calling +1-888-486-1166 or emailing customerservice@astech.com.

• What should I do if I see a 'Server access failed' message?

  This message may appear when connecting the VCI to a vehicle. It can typically be safely skipped by tapping the 'Skip' button. If the issue persists, ensure your internet connection is stable.

• How do I reset my asTech app password?

  Go to app.astech.com and click the 'Forgot your password?' link. Follow the prompts to receive a password reset email.

• Which IP addresses need to be whitelisted for asTech devices?

  If you experience firewall issues, ensure these IPs are whitelisted: 52.175.241.224, 192.9.131.209, 170.33.12.86, and 146.235.239.118.

• How do I update the asTech All-In-One software?

  Tap the 'Software Update' button within the All-In-One App. Select all available updates and tap 'Update'. Ensure you are connected to a stable Wi-Fi network.